Midlands/North

Strategic Account Manager

to £60,000 plus bonus and excellent benefits

Job type:
Permanent

Job Description – Strategic Account Manager

Work Location: Home based - Midlands/North West preferred

Overview

Leading fleet management provider looking for a Strategic Account Manager to service and grow a small portfolio of corporate fleet accounts.

Responsible for the devising and delivering of the Strategic Development Plan of each customer in the designated portfolio.

To manage and deliver contract tender / renewal planning as appropriate.
The role holder is the contract and relationship owner of the customer account including its profitability and development of opportunities for growth.
Takes ownership and accepts responsibility for all aspects / requirements of the customer portfolio that they own and generally for their role.
To develop, own and manage the contact strategy.
Attend / facilitate any relevant internal / industry meetings and events and other account managers’ customers as required by the business.
To assist and support the development and implementation of the Account Management team strategy, to develop customer relationships within the portfolio, with processes in place to manage each segment to the level determined as excellent customer service based on high value clients.
To manage and monetise a robust change control process.
Performs all other duties and special projects as assigned.

About you

Accreditation to industry certification or university level degree standard
Communication experience at all levels up to and including C suite level is required
Relevant experience of a minimum 5 years in an account management role and / or the fleet/automotive industry.
To be a self-motivator and to forward plan independent schedules with customers
To be organized and plan activity independently
Takes responsibility for the quality of their own work and seeks opportunities for improvement through continuous development and learning.
Manage high level complaints within the prescribed business SLAs to ensure compliance with the complaint policy.
Monitor agreed service identified in the Service Level Agreement to ensure service are accurate, targets are achievable and reporting is provided in line with contractual agreements
Analyse, update and present Strategic Partnership Reviews/Quarterly Business Reviews in accordance with agreed schedule
The ability to communicate, influence and present at all levels up to and including C suite level is required.
Adopts a collaborative approach sharing learning with teams and colleagues contributing to PIE Goals, KPI’s and wider team continuous development.
Ensure that each customer has a diarised, structured and visible contact plan of meetings and appointments for a minimum of 12 calendar months.
To liaise with other departments to seek satisfactory outcomes to internal issues affecting customer service levels.

Package £60,000 basic plus bonus and excellent benefits.

By sending us your CV, it will be directed to the relevent consultant that specialises in your industry sector and skill set.